These Website Terms & Conditions apply to the use of the Private Label Skin Care website and the purchase of products and services from Private Label Skin Care Pty Ltd (ABN 91 616 762 157) ("Private Label Skin Care", "PLSC", "we", "our" or "us").

By placing an order through our website, you agree to these Terms & Conditions. They are designed to clearly explain how we operate, what you can expect from us, and what we ask from you to help ensure a smooth experience.

If you have any questions before placing an order, please get in touch. We're always happy to help.

Pricing

All prices are displayed in Australian Dollars (AUD).

Australian orders include GST where applicable.

International orders are not charged Australian GST where eligible under Australian taxation laws.

Promotions & Special Offers

From time to time, we may offer promotions, discounts or special offers.

Unless otherwise stated, promotions cannot be used in conjunction with any other offer and are valid only for the advertised promotional period.

Promotions cannot be applied retrospectively to orders placed before a promotion commenced or after it has ended.

Placing an Order

Please check your order carefully before completing your purchase, including your product selection, quantities, shipping address and any customisation details.

If you need to make a change after placing your order, please contact us as soon as possible. We'll always do our best to help; however, once your order has entered production or processing, changes may no longer be possible.


Order Cancellations

Many of our products are manufactured, packed or prepared specifically for each order.

We understand that circumstances can change. However, we do not offer refunds for change of mind once an order has been placed.

Where production has not yet commenced, we may, at our discretion, agree to cancel an order. In these circumstances, a 10% cancellation fee will apply to cover non-refundable payment processing fees, administration, and any raw materials or packaging that may have already been ordered specifically for your order.

Once production has commenced, orders cannot be cancelled or refunded.

Where a refund is approved outside of your rights under Australian Consumer Law, it will generally be provided as store credit unless otherwise agreed.

Custom Creations

Our Custom Creations service allows you to personalise products using our approved formulations, ingredients, packaging and design options.

Every Custom Creations project is unique, so we ask that you carefully review and approve your formulation selections, packaging, artwork and product details before production begins.

Once your project has been approved and production has commenced, changes, cancellations and refunds are not available.

As these products are manufactured specifically for your business, and raw materials and packaging may be ordered specifically for your project, all Custom Creations orders are final.

Digital Products

Digital products, including downloadable resources, templates and educational content, are delivered electronically.

Due to the nature of digital products, refunds are not available for change of mind once access has been provided.

If you experience any issues accessing your purchase, please contact us and we'll be happy to help.

Artwork & Label Approval

If we are designing or printing your labels or packaging, it is your responsibility to carefully review all artwork before providing final approval.

Please ensure all spelling, ingredient listings, claims, barcodes, colours and other product information are correct before approving your artwork.

Once artwork has been approved, we cannot accept responsibility for any errors contained within the approved files. Any reprints or remanufacturing required as a result of approved artwork errors will be at the customer's expense.

Biz in a Box

As part of our Biz in a Box package, we include a review of your labels against Australian cosmetic labelling requirements. This compliance review is included as part of the Biz in a Box service.

Returns

We take great pride in the quality of every product we manufacture. If something isn't right, we're here to help.

If you receive an incorrect, damaged or faulty product, please contact us within 5 business days of receiving your order so we can investigate and arrange an appropriate resolution.

Depending on the circumstances, this may include a replacement or refund.

Where requested, damaged or faulty products may need to be returned to us before a replacement or refund can be processed.


Shipping

Delivery

Orders are dispatched using trusted third-party freight providers.

Once your order has been dispatched, tracking details will be provided where available.

Delivery timeframes are estimates only and may vary depending on your location and the freight provider.

Delivery Enquiries

We'll always do our best to assist with delivery enquiries.

As delivery is managed by a third-party shipping provider, they will often require the recipient to contact them directly regarding missed deliveries, parcel investigations, delivery instructions, collection arrangements or redelivery.

International Orders

International customers are responsible for complying with their country's import requirements and for any applicable duties, taxes or customs charges unless these have been collected by us at checkout.

For customers in the United States, applicable duties and taxes may be collected at checkout through our shipping partner. While this helps reduce additional charges on delivery, local customs authorities or other government agencies may still apply additional fees or requirements, which remain the responsibility of the customer.

We are not responsible for any additional duties, taxes, customs charges, import fees or delays imposed by customs authorities after your order has been dispatched.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

If an order is returned to us due to an incorrect or incomplete address supplied by the customer, additional shipping charges will apply before the order can be resent.

Unclaimed Parcels

If an order is returned to us because it was not collected or accepted by the recipient, additional shipping charges will apply before the parcel can be resent.

Authority to Leave

If you choose to provide Authority to Leave, responsibility for the parcel transfers once the freight provider records the parcel as delivered.

Our Products

At Private Label Skin Care, we proudly manufacture our products in small batches using naturally derived ingredients wherever possible.

Because of the nature of these ingredients, slight variations in colour, aroma, texture and appearance may occur between batches. These natural variations are expected, do not affect the quality or performance of the product, and are not considered defects.

Product Discontinuation

As we continue to innovate and improve our range, products may occasionally be updated or discontinued.

Where a product is being discontinued, we will provide a minimum of three (3) months' notice, and where possible, up to six (6) months' notice, to allow our customers time to plan ahead and transition to an alternative product where appropriate.

Where a product has already been discontinued, we cannot guarantee future availability.

Insurance

Private Label Skin Care maintains appropriate business and product liability insurance for the products we manufacture and supply.

If you intend to sell products under your own brand, we recommend obtaining appropriate insurance for your business, including product liability and public liability insurance where applicable.

If you're unsure what level of insurance is appropriate, we recommend speaking with a qualified insurance adviser.

Intellectual Property

Unless otherwise stated, all content on this website, including our branding, logos, product information, text, images, graphics, documents and downloadable resources, remains the intellectual property of Private Label Skin Care or its licensors.

You may not copy, reproduce, distribute, modify or use any content from this website without our prior written permission.

Nothing in these Website Terms & Conditions transfers ownership of our intellectual property.

Privacy

We respect your privacy and are committed to protecting your personal information.

Any personal information collected through our website is handled in accordance with our Privacy Policy and applicable Australian privacy legislation.

Your information is used only for purposes such as processing orders, providing customer support, communicating with you and improving our products and services.

For more information, please refer to our Privacy Policy.

Australian Consumer Law

Nothing in these Website Terms & Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation.

Where a product or service is entitled to a remedy under Australian Consumer Law, we will provide that remedy in accordance with our legal obligations.

Governing Law

These Website Terms & Conditions are governed by the laws of Queensland, Australia.

Any disputes relating to these Website Terms & Conditions or the use of this website will be subject to the non-exclusive jurisdiction of the courts of Queensland.

Contact Us

If you have any questions about these Website Terms & Conditions or need assistance with an order, please don't hesitate to get in touch. Our team is always happy to help.

Private Label Skin Care Pty Ltd
ABN: 91 616 762 157

Email: info@privatelabelskincare.com.au

Website: www.privatelabelskincare.com.au