Although starting your own skincare range with PLSC is easy, we understand that a lot of thought goes into bringing your own skincare range to life. To help you better understand the process of working with PLSC, and how you can begin to bring your vision and brand to life, we’ve compiled a list of frequently asked questions.
What does the pricing listed in the catalogue include?
Our pricing is an all-in skincare party! 🎉 It covers:
✅ The product (aka the star of the show!) ✅ The label (because every product needs a name!) ✅ The packaging (so it’s all dressed up and ready to go!) ✅ GST (we’ve got that sorted too!)
What’s not included? Label design (but don’t worry, we’ve got options for that!).
Shipping? We keep it simple!
Australia-wide: Flat rate of $14.95
International: Shipping is calculated at checkout.
Are there any hidden fees?
Nope! No sneaky surprises here. We believe in clear, upfront pricing—what you see is what you get!
🚫 No minimum monthly spends 🚫 No extra fees hiding in the fine print 🚫 No unexpected charges
You only pay for what you order—simple, stress-free, and totally transparent!
Is your packaging recyclable?
Good news—all our packaging is recyclable! Just a little heads-up: remember to remove the caps and fittings before popping them in the recycling bin.
Easy, eco-friendly, and good for the planet!
Can I supply my own packaging for you to fill?
Absolutely! If you're ordering 200+ units of the same product, you can send your packaging to our lab, and we’ll take care of the filling for you.
Even better? We offer special pricing for larger quantities! Email us at info@privatelabelskincare.com.au for a custom quote—we’d love to help you scale your brand!
Do your products come with boxes?
Not just yet—but we’re working on it! While we don’t currently offer boxes, we know how important beautiful packaging is, so stay tuned as we explore options for the future. Watch this space!
Are you Certified Organic?
We love using certified ingredients wherever possible, but we don’t hold (or claim to hold) an official certified organic status. Why? Because certification comes with hefty fees, and we know that many of our amazing small brands wouldn’t be able to pass those costs onto their own businesses.
By keeping things flexible, we make it easier for you to create high-quality, natural, and ethical skincare—without the extra expense of certification!
Do you offer drop shipping?
Not quite! While we don’t offer direct dropshipping, we do have clients who make it work. Here’s how:
1️⃣ We send the products to you first 2️⃣ You label them with your branding 3️⃣ You send them to a 3PL (third-party logistics provider) for fulfillment
This way, you get full control over your branding and packaging before your products make their way to your customers! If you’re looking for a dropshipping-friendly way to sell skincare, this setup could be just what you need.
Do you export your products overseas?
We’re happy to ship our products to:
Australia, United Kingdom, United States, Canada, Hong Kong, Malaysia, New Zealand, Italy & Singapore
But here’s the deal... While we can ship to these countries, we don’t handle international paperwork, customs forms, or tax requirements (as much as we’d love to have a magic wand for that!).
Each country has its own rules, so it’s your responsibility to check what’s needed to import skincare into your location—this might include taxes, duties, or special certifications. We always recommend doing a little research before ordering to avoid any surprises!
Need help figuring it out? Your local customs office is the best place to start. Happy shipping
Do you help your Australian brands to export their products overseas?
Thinking of taking your skincare brand worldwide? Exciting! While we don’t handle export paperwork for you, we do provide some key documents to help make the process smoother:
✅ COA (Certificate of Analysis) – Yep, free! ✅ SDS (Safety Data Sheets) – Also free! ✅ Our Company Profile – You guessed it, free!
These docs are often needed when shipping skincare overseas, and we’re happy to supply them. The catch? We don’t fill out any extra paperwork for you (trust us, customs forms aren’t our idea of fun either!).
Each country has its own rules, so it’s up to you to check what’s required—things like import taxes, certifications, and regulations. Not sure where to start? Your local customs office is the best place to ask!
Ready to go global? We’re cheering you on!
What is your refund policy?
We know how exciting it is to receive your order, so if something arrives damaged or faulty—don’t worry, we’ll fix it! Just send us an email at info@privatelabelskincare.com.au within 48 hours of receiving your order, along with a clear photo, and we’ll send out a replacement right away.
Changed your mind? We totally understand that things don’t always go to plan, but unfortunately, we don’t offer refunds for change of mind. If a refund is approved, a 5% restocking fee will apply to cover Shopify fees and admin time.
For orders placed via AfterPay or ZipPay, a 10% restocking fee applies. These platforms don’t refund us their fees when an order is canceled, so this covers those costs.
Digital products are a little different—since they’re instant-access, we’re unable to offer refunds on these, so please choose carefully.
What is the shelf life of the products?
Just like your fave fresh produce, skincare has its peak freshness window! Here’s a quick breakdown to keep your products in tip-top shape:
Water-based goodies (like toners) = 12 months
Oils & scrubs (the endurance runners) = 18 months
Cleansers & moisturisers (the long-time loves) = 24 months
You’ll spot the shelf life listed on each product page and in our catalogue. These timelines are handy guides, but there’s a bit of wiggle room—just keep your products cool, dry, and loved!
P.S. Our shelf life ranges from 12 to 24 months from the date of purchase, so there’s plenty of time to enjoy every drop!
Do you design my labels for me?
Absolutely! We’ve got options to suit every level of creativity:
🎨 DIY & Free Templates – We offer a free DIY label template, plus easy-to-follow instructions so you can edit it yourself.
✨ Pre-Designed Templates – Want a stylish head start? Check out our collection of ready-made label templates that you can purchase and customise yourself. Browse them here: Label Templates.
🎨 Custom Label Design – Prefer a pro to do the heavy lifting? We can design a fully custom label template just for you! Learn more here: Custom Label Template Design.
Whatever your vibe, we’ve got a solution to make your brand shine! 💫 Let us know how we can help.
Will you apply my labels to my packaging if I send them to you?
We provide free labels with your retail products, but we leave the final touch to you! Some brands love their labels perfectly centered, while others prefer a different placement—by applying them yourself, you get full creative control over your brand’s final look!
Think of it as the finishing step in bringing your product to life—your brand, your way! And if you need help with label designs, we’re always here to assist. Just reach out!
I’ve tried your samples (which I love!) but am still unsure which products to include in my range. HELP!
We know that picking the perfect products for your skincare brand is a big decision—and we’re here to make it easier! That’s why we created - 'How To Choose The Right Products For Your Skincare Brand' - a handy guide to help you navigate the process with confidence.
No more guesswork—just clear, helpful insights to set your brand up for success! Grab your copy and start building your dream range today!
Can I buy samples in bulk from you to provide to my customers?
Yes, you sure can! We offer sample packs in sets of 20, and the best part? They come with free label printing! Simply send us your label design, and we’ll take care of the rest.
It’s the perfect way to let your clients experience your products firsthand—branded and ready to impress!
I’m worried about people finding out that I use a private labeling company. Is my anonymity ensured when I work with PLSC?
At PLSC, your anonymity is everything. We never reveal your identity or share your details with third parties—your business stays your business.
On top of that, every PLSC staff member signs a strict confidentiality agreement, ensuring your private label journey remains just that—private.
You can trust that we do everything in our power to keep your brand confidential, so you can build your business with confidence!
Can I see some of your brands?
We take confidentiality very seriously, so we never share our clients’ brands without permission. Your privacy is our priority!
That being said, we’re lucky enough to have permission to showcase one of our fave clients—Naked Glow Skincare! If you spot other brands on our socials, rest assured it’s only because they’ve given us the green light to share.
Your brand, your secret—always!
I don’t have any business experience. Can I still run a successful skincare business?
Not at all! While a little experience can help, the real secret to success is a willingness to learn—and we’ve got you covered!
The best part about working with PLSC? You get a high-quality product right from the start (which is half the battle won!). From there, it’s all about learning how to market it like a pro—and guess what? We’ve made that easy too!
Plus, we offer tons of free education to help you grow, so whether you’re starting from scratch or leveling up, we’ve got your back!
Do I need to get my own insurance when I create a skincare range with PLSC?
While it’s not a legal requirement, we HIGHLY recommend having product and liability insurance to protect your business—because peace of mind is priceless!
If you’re looking for the best coverage, we highly recommend EMB Insurance, specialists in skincare business insurance.
For expert advice, reach out to Brooke McLaren at:
Just let her know that PLSC sent you, and she’ll take great care of you!
Why would I choose to private label, rather than creating my own skincare products?
Simple—it’s faster, easier, and way more cost-effective! Here’s why private label is a game-changer:
Save Money – No expensive labs, ingredient sourcing, or testing fees. Just ready-to-go, high-quality products!
Save Time – Skip the years of formulating and go straight to selling in weeks.
No Compliance Headaches – We handle all the tricky skincare regulations so you don’t have to.
Expert-Formulated – No need to be a chemist! Our products are created by professionals and ready to brand.
Focus on What Matters – Instead of mixing in a lab, you can focus on growing your business!
Private label lets you launch your dream skincare brand without the stress—just pick your products, add your branding, and start selling!
Are PLSC products TGA approved?
TGA approval isn’t required for natural skincare that doesn’t make therapeutic or preventative claims—and that’s exactly what we create!
However, products like sunscreen and other therapeutic goods do require TGA approval, but our skincare is all about nourishing, high-quality formulations—no medical claims, no extra red tape!
What are the turnaround times?
We work hard to get your products to you as quickly as possible! Here’s what to expect:
Samples: Ready in up to 3 business days (plus shipping time)
Small orders (10-200 units per product):1 to 14 business days (plus shipping time)
Salon Professional Products:1 to 14 business days (plus shipping time)
Bulk Products:1 to 14 business days (plus shipping time)
Larger orders (1,000+ units per product):Up to 30 business days (plus shipping time)
Using your own packaging? If you're supplying bottles or jars for us to fill, your turnaround time starts once your packaging arrives at our lab—so be sure to send it in early to avoid delays!
We understand that there’s lots to consider when you start your own a skincare range so if you have any questions that haven’t answered above then please feel free to email us here.
We’re here and would be overjoyed to help you bring your dreams to life!
