We’d love to help with any questions about your skincare brand
Our friendly team is here to support you via phone or email
info@privatelabelskincare.com.au
Other ways to get in touch with us
Email, Facebook or Instagram.
Send your Enquiry
HOW WE CAN HELP
When will my samples ship?
Your samples will usually be packed and shipped within 1–2 business days. Once your order has been dispatched, you’ll receive tracking details via email.
Is your packaging recyclable?
Yes, all of our packaging is recyclable.
What packaging options do you offer?
We offer a range of packaging options directly through our website. If you’re looking for something more unique or custom to your brand, we recommend purchasing in bulk and filling into your own packaging.
Where do you ship to?
We currently ship across Australia and New Zealand, as well as selected countries throughout Europe, North America, Asia, and the Middle East. If your country is not listed at checkout, please contact our team for assistance.
What is the shelf life?
Shelf life information is listed in our product catalogue. Our natural formulations generally range from 12–24 months depending on the product. You can download the catalogue directly from our website for full details.
What is your turnaround time?
Most orders are dispatched within a few business days. Please allow up to 2 weeks for retail, professional, or bulk orders during busy periods, although turnaround times are often much faster.
