And thank you for giving me the opportunity to work with you! I’m so excited to help you on your skincare journey.
Download our guide to working together here.
Please see our Supply Agreement for binding terms and conditions of order.
We operate Monday to Friday, 9am to 4pm. We are closed on Australian and Queensland public holidays.
Email is our preferred choice of communication. Phone calls are for urgent matters only. This allows us to focus and give our complete attention to your project and other client orders. Taking phone calls throughout the day takes us away from production and therefore slows down our turnaround time for all. The quickest way to get a response is via email. Emails are checked regularly throughout the day and are responded to promptly.
We are unable to offer face to face meetings. We are a family run boutique manufacturer and are extremely busy looking after 300 brands and counting. If we were to meet with all our brand owners as well as potential brand owners, we would never have any time to actually make the products. We understand this is how some people like or even need to do business and we can completely understand, however this is not an available option if you wish to go ahead with our company.
We no longer have our showroom, we are strictly an e-commerce-based business and everything is done online. This allows us to keep our pricing down and allows our business to run more efficiently. Due to our privacy and confidentially practises we don’t offer warehouse viewings as we are always working on numerous orders for our brands, most of which have confidentiality contracts in place.
Our head office and lab are located on the Gold Coast Hinterland, Queensland. Our lab follows strict GMP guidelines and our products are all made on site at our facility.
We have a maximum production limit of 1000 units per product. Larger quantities may be available for certain products, this can be discussed via email.
We are a boutique manufacturer and most of our products are either hand poured or manually filled. We have chosen this method, to allow us to make fresh batches every week. This method allows our clients to have a fresh product every single time with a full shelf life. Due to the natural preservation systems we implement here at Private Label Skin Care, we have a limited shelf life of 12-18 months, therefore we don’t want stock sitting at our facility ageing. Most larger private label manufacturers use a high percentage of synthetic based preservatives, with the main goal of making their products last for 3 - 5 years. This way they can make up a large batch with their machinery and can let it sit in the warehouse for 6 months or more before it needs to be sold.
This method not only decreases the percentage of actives in the product, the actives that are in there are losing potency every day and are not as effective as they should be.
Private Label Skin Care Pty Ltd can supply MSDS (Material Safety Data Sheet) for each product as well as our Company Profile document free of charge. We can supply a COA (Certificate of Analysis) when requested, these are available for $25 each. COAs are usually requested if you plan to sell on Amazon or via some online platforms. MSDS are needed for shipping products into certain countries.
Please note: We do not help complete any other paperwork or documents on your behalf that you may require to export your products into certain countries. Please make sure you understand the above before starting with Private Label Skin Care Pty Ltd.
We are 100% Vegan, Cruelty Free, Australian Made and use a number of Certified Organic Ingredients. We are not however “certified” with The Vegan Society, Certified Organic, Cruelty Free or Australian Made. Private Label Skin Care has our own Australian Made, Vegan, Organic and Cruelty Free logos which you can use. These are legally compliant. Please do not use any of the certified icons which can be found online, doing so is illegal.
Your products are not covered by our insurance (though it should be noted that we have been operating since 2013 without a single issue). If you choose to invest in insurance, we recommend EBM Insurance as they specialise in skin care. Brooke McLaren at either (07) 55556222 or firstname.lastname@example.org can help you - tell her that PLSC sent you!
We only fill custom packaging as part of our Product Customisation Service.
If you require custom packaging for our Private Label Service, your only option is to purchase our bulk product and fill them yourself. Our only packaging options are located on our website.
Private Label Samples: 2-7 days plus shipping time
Customised Samples: 7-14 days plus shipping time
10-500 units per product: 7-30 days plus shipping time
1000 units per product: 20-30 days plus shipping time
Salon Professional Products: 3-14 days plus shipping time
Bulk Products: 7-30 days plus shipping time
These turnaround times start once full payment has been made and we have received correct label files for any retail items. If label files are delayed, the order will be delayed.
PLEASE NOTE: DO NOT organise photoshoots, events, trade shows, launches etc. before your products have arrived, we can experience delays due to a number of reasons and PLSC will not be held responsible if your products do not arrive on time.
Please allow an additional 1-2 weeks for shipping, we ship all our orders from the Gold Coast. We do not have an express option so always allow enough time for shipping. WA, NT and TAS can take up to 14 business days to arrive.
Shipping for orders delivered within Australia is a flat rate of $9.95 (AUD). Shipping is free on all orders over $150 within Australia.
Goods will not be dispatched until payment for shipping is received.
Please take your time creating your labels and ensure that all your label sizes, spelling, grammar, addresses, font sizes, icon sizes and other important information are correct. Please make sure you have read through our label catalogue so you are aware of all the legal requirements you need to meet.
We do not print any labels at PLSC. We suggest the team at Long Story Short Design and Print for all your label printing and design needs.
If you receive any damaged products, please photograph and send to email@example.com asap.
We do not offer refunds on bulk items as these can be contaminated by incorrect sanitation methods on your end. If you receive a bulk item that is damaged or faulty please email us and we will let you know where this can be sent to for a credit. Please note if you leave your bucket/bottle half empty the air inside will breakdown the product and will decrease the shelf life. We do not replace, or refund opened bulk items for this reason. Bulk goods must be opened and then filled straight away.
If products are faulty or damaged, we will replace your items as soon as we can. Please contact us as soon as possible (ideally within 48 hours of receiving the item) with a photograph of the fault.
We do not offer refunds due to change of mind. However if we do offer a refund there will be a 5% restocking fee which covers Shopify fees and administration costs.
We do not offer refunds on digital products.
We do not have drop shipping services and we cannot pack your products to dropship requirements.