Although starting your own skincare range with PLSC is easy, we understand that a lot of thought goes into bringing your own skincare range to life. To help you better understand the process of working with PLSC, and how you can begin to bring your vision and brand to life, we’ve compiled a list of frequently asked questions.
What does the pricing listed in the catalogue include?
✅ The product (aka the star of the show!) ✅ The label (because every product needs a name!) ✅ The packaging (so it’s all dressed up and ready to go!) ✅ GST (we’ve got that sorted too!)
What’s not included?
❌ Label design (but don’t worry, we’ve got options for that!) ❌ Label application – it's an extra $2 per unit if you’d like us to hand apply them for you.
Shipping? We keep it simple! Australia-wide: Flat rate of $14.95 International: Shipping is calculated at checkout.
Are there any hidden fees?
Nope! No sneaky surprises here. We believe in clear, upfront pricing—what you see is what you get!
🚫 No minimum monthly spends 🚫 No extra fees hiding in the fine print 🚫 No unexpected charges
You only pay for what you order—simple, stress-free, and totally transparent!
Is your packaging recyclable?
Good news—all our packaging is recyclable! Just a little heads-up: remember to remove the caps and fittings before popping them in the recycling bin.
Easy, eco-friendly, and good for the planet!
Can I supply my own packaging for you to fill?
Absolutely! If you're ordering 200+ units of the same product, you can send your packaging to our lab, and we’ll take care of the filling for you.
Even better? We offer special pricing for larger quantities! Email us at info@privatelabelskincare.com.au for a custom quote—we’d love to help you scale your brand!
Do you create custom formulations?
Yes, we offer customised formulations, where we can tweak our existing private label products or base formulas to include your chosen active ingredients or signature scents.
If you’ve got something unique in mind, just email support@privatelabelskincare.com.au and request a Custom Formulation Design Brief to get started. We’ll guide you through the process step by step — it’s easier than you think.
Are you Certified Organic?
We love using certified ingredients wherever possible, but we don’t hold (or claim to hold) an official certified organic status. Why? Because certification comes with hefty fees, and we know that many of our amazing small brands wouldn’t be able to pass those costs onto their own businesses.
By keeping things flexible, we make it easier for you to create high-quality, natural, and ethical skincare—without the extra expense of certification!
Do you offer drop shipping?
Not quite! While we don’t offer direct dropshipping, we do have clients who make it work. Here’s how:
1️⃣ We send the products to you first — or directly to your 3PL (third-party logistics provider) 2️⃣ Your 3PL handles fulfillment for you
✅ Hot tip: To make it dropship-ready, be sure to select both labelsandlabel application at checkout so your products arrive ready to send!
This way, you still get full control over your branding and packaging before your products make their way to your customers. If you’re looking for a dropshipping-friendly way to sell skincare, this setup could be just what you need.
Do you export your products overseas?
We’re happy to ship to Australia, North America, the UK, parts of Europe, Hong Kong, Malaysia, New Zealand, and the UAE.
And the best part?
We’ve got your paperwork sorted. From ingredient percentages to fragrance allergen declarations, we provide the supporting docs you’ll likely need for customs and compliance — especially handy if you’re in the EU, UK, or US.
Do you help your Australian brands to export their products overseas?
Thinking of taking your skincare brand global? We love that for you.
And don’t worry — we’ve got some of the nitty-gritty covered to help make the process smoother:
✅ Certificate of Analysis (COA) – free and fabulous ✅ Safety Data Sheets (SDS) – yep, also free ✅ Company Profile – you guessed it, free ✅ Fragrance Allergen Declarations – EU-approved ✅ Ingredient Percentage Breakdowns – available on request ✅ Export-Ready Support Docs – just email us to request what you need
While we don’t complete customs forms for you (we draw the line at government paperwork!), we do provide everything typically requested for compliance in places like the EU, UK, US, and beyond.
Not sure what your country needs? Your local customs office is the best place to ask — but if you need documents from our end, we’ve got your back.
Ready to go global? We’re cheering you on every step of the way.
What is your refund policy?
We know how exciting it is to receive your order, so if something arrives damaged or faulty—don’t worry, we’ll fix it! Just send us an email at info@privatelabelskincare.com.au within 48 hours of receiving your order, along with a clear photo, and we’ll send out a replacement right away.
Changed your mind? We totally understand that things don’t always go to plan, but unfortunately, we don’t offer refunds for change of mind. If a refund is approved, a 5% restocking fee will apply to cover Shopify fees and admin time.
For orders placed via AfterPay or ZipPay, a 10% restocking fee applies. These platforms don’t refund us their fees when an order is canceled, so this covers those costs.
Digital products are a little different—since they’re instant-access, we’re unable to offer refunds on these, so please choose carefully.
What is the shelf life of the products?
Just like your fave fresh produce, skincare has its peak freshness window! Here’s a quick breakdown to keep your products in tip-top shape:
Water-based goodies (like toners) = 12 months
Oils & scrubs (the endurance runners) = 18 months
Cleansers & moisturisers (the long-time loves) = 24 months
You’ll spot the shelf life listed on each product page and in our catalogue. These timelines are handy guides, but there’s a bit of wiggle room—just keep your products cool, dry, and loved!
P.S. Our shelf life ranges from 12 to 24 months from the date of purchase, so there’s plenty of time to enjoy every drop!
Do you design my labels for me?
Absolutely! We’ve got options to suit every level of creativity:
🎨 DIY & Free Templates – We offer a free DIY label template, plus easy-to-follow instructions so you can edit it yourself.
✨ Pre-Designed Templates – Want a stylish head start? Check out our collection of ready-made label templates that you can purchase and customise yourself. Browse them here: Label Templates.
🎨 Custom Label Design – Prefer a pro to do the heavy lifting? We can design a fully custom label template just for you! Learn more here: Custom Label Template Design.
Whatever your vibe, we’ve got a solution to make your brand shine! 💫 Let us know how we can help.
Do you apply labels to my packaging?
Yes, we sure do! Label application is available for $2 per unit, as each one is carefully hand-applied by our team (not robots – just real humans doing their best work!).
Prefer to save a little and DIY? You can choose to receive your labels and apply them yourself instead.
✨ If you opt for us to apply them, you agree to the human touch – that means the occasional slight variation or tiny imperfection may occur. We always aim for neat and professional, but no two hands are the same!
I’ve tried your samples (which I love!) but am still unsure which products to include in my range. HELP!
We know that picking the perfect products for your skincare brand is a big decision—and we’re here to make it easier! That’s why we created - 'How To Choose The Right Products For Your Skincare Brand' - a handy guide to help you navigate the process with confidence.
No more guesswork—just clear, helpful insights to set your brand up for success! Grab your copy and start building your dream range today!
Can I buy samples in bulk from you to provide to my customers?
Yes, you sure can! We offer sample sizes in sets of 20, and the best part? They come with free label printing and application! Simply send us your label design, and we’ll take care of the rest.
It’s the perfect way to let your clients experience your products firsthand—branded and ready to impress!
I’m worried about people finding out that I use a private labeling company. Is my anonymity ensured when I work with PLSC?
At PLSC, your anonymity is everything. We never reveal your identity or share your details with third parties—your business stays your business.
On top of that, every PLSC staff member signs a strict confidentiality agreement, ensuring your private label journey remains just that—private.
You can trust that we do everything in our power to keep your brand confidential, so you can build your business with confidence!
Can I see some of your brands?
We take confidentiality very seriously, so we never share our clients’ brands without permission. Your privacy is our priority!
That being said, we’re lucky enough to have permission to showcase one of our fave clients—Naked Glow Skincare! If you spot other brands on our socials, rest assured it’s only because they’ve given us the green light to share.
Your brand, your secret—always!
I don’t have any business experience. Can I still run a successful skincare business?
Not at all! While having a little experience can help, the real secret to success is being willing to learn — and we’ve got you covered.
The best part about working with PLSC? You get a high-quality product from day one (which is half the battle!). From there, it’s all about learning how to market and sell it — and we’ve made that part easy too.
We’ve created 10 powerhouse courses inside the Skin School section of our website, covering everything from pricing and marketing to stockists, social media, and mindset. Whether you’re starting from scratch or ready to level up, we’ve got your back.
Do I need to get my own insurance when I create a skincare range with PLSC?
While it’s not a legal requirement, we highly recommend having product and liability insurance to protect your business — because peace of mind is priceless.
We recommend AUZi Insurance — a boutique, Gold Coast–based business that specialises in supporting small-batch, boutique, and emerging beauty brands. Nicole and the team understand the unique needs of skincare startups and can help you get the right cover in place.
Just let Nicole know PLSC sent you — she’ll take great care of you!
Why would I choose to private label, rather than creating my own skincare products?
Simple—it’s faster, easier, and way more cost-effective! Here’s why private label is a game-changer:
Save Money – No expensive labs, ingredient sourcing, or testing fees. Just ready-to-go, high-quality products!
Save Time – Skip the years of formulating and go straight to selling in weeks.
No Compliance Headaches – We handle all the tricky skincare regulations so you don’t have to.
Expert-Formulated – No need to be a chemist! Our products are created by professionals and ready to brand.
Focus on What Matters – Instead of mixing in a lab, you can focus on growing your business!
Private label lets you launch your dream skincare brand without the stress—just pick your products, add your branding, and start selling!
Are PLSC products TGA approved?
TGA approval isn’t required for natural skincare that doesn’t make therapeutic or preventative claims—and that’s exactly what we create!
However, products like sunscreen and other therapeutic goods do require TGA approval, but our skincare is all about nourishing, high-quality formulations—no medical claims, no extra red tape!
What are the turnaround times?
We move fast — like, skincare-on-a-mission fast.
Here’s a guide to help you know what to expect (though we usually beat our own timelines!):
✨ Samples: Ready in up to 3 business days (plus shipping — we’re quick!) ✨ Small orders (10–200 units per product): 1 to 14 business days ✨ Salon Professional Products: 1 to 14 business days ✨ Bulk Products: 1 to 14 business days ✨ Big orders (1,000+ units per product): Up to 30 business days — but we’ll keep you posted along the way
Sending us your own packaging?
Turnaround starts once your bottles or jars land at our lab, so get them to us early to keep things moving smoothly!
We understand that there’s lots to consider when you start your own a skincare range so if you have any questions that haven’t answered above then please feel free to email us here.
We’re here and would be overjoyed to help you bring your dreams to life!
