And thank you for giving me the opportunity to work with you! I’m so excited to help you on your skin care journey.
You can download a copy of our guide to working together here.
Please see our Supply Agreement for binding terms and conditions of order.
We operate Monday to Friday, 9am to5pm. We are closed on Australian and Queensland public holidays.
Email is our preferred and most efficient mode of communication. We can be contacted via email at firstname.lastname@example.org.
We also respond to DM's on social media.
To protect the privacy and confidentiality of our brands, we do not offer face to face meetings, or visits to our lab.
If you do wish to connect with someone from the team, we invite you to contact us via the communication methods listed on this page. It would be our pleasure to answer any questions you have.
We no longer have our showroom, we are strictly an e-commerce-based business and everything is done online. This allows us to keep our pricing down and allows our business to run more efficiently.
Due to our privacy and confidentially practises we don’t offer warehouse viewings as we are always working on numerous orders for our brands, most of which have confidentiality contracts in place.
Our head office and lab are located on the Gold Coast Hinterland, Queensland. Our lab follows strict GMP guidelines and our products are all made on site at our facility.
We have a maximum production limit of 1000 units per product for Private Label and 20,000 units for our Customised Product Service.
Private Label Skin Care Pty Ltd can provide all information needed so you can create your own COA (Certificate of Analysis) and MSDS (Material Safety Data Sheet). Both of which may be required when exporting your products into different countries. COAs are usually requested if you plan to sell on Amazon or via some online platforms. MSDS are needed for shipping products into certain countries.
Please note: We do not help complete any other paperwork or documents on your behalf that you may require to export your products into certain countries. Please make sure you understand the above before starting with Private Label Skin Care Pty Ltd.
While it’s not a legal requirement to have product and liability insurance for your skin care business, it is something we HIGHLY recommend as a safeguard.
Your products are not covered by our insurance (though it should be noted that we have been operating since 2013 without a single issue).
If you choose to invest in insurance, we highly recommend EMB Insurance as they specialise in skin care insurance. Speak with Brooke McLaren at either (07) 55556222 or email@example.com and tell her that PLSC sent you!
If you receive any damaged products, please photograph and send to firstname.lastname@example.org asap.
We do not have drop shipping services and we cannot pack your products to drop ship requirements.
We do not offer refunds on bulk items in any of our ranges as these can be contaminated by incorrect sanitation methods on your end. If you receive a bulk item that is damaged or faulty please email us within 2 business days and we will let you know where this can be sent to for a credit. Please note if you leave your bucket/bottle half empty the air inside will breakdown the product and will decrease the shelf life. We do not replace, or refund opened bulk items for this reason. Bulk goods must be opened and then filled into sterilized airtight packaging straightaway.
Once payment has been made your order becomes non-refundable. If we do offer a refund there will be a5% restocking fee which covers Shopify fees and administration costs. A 10% restocking fee applies for After Pay and ZipPay orders. We do not offer refunds on digital products.
If you are needing your product labels designed or printed, we highly recommend the team at Long Story Short Design and Print. They print luxurious looking labels in gloss, gold, silver, rose gold, clear (and more!) that will help your products stand out from the crowd!
They offer short runs (just a 10 piece minimum) and their work is to a very high standard.
Please be aware that the amount of essential oil that you will receive in your 50ml - 100ml mini pre-blended sample will not translate exactly to the bulk or retail size. This is because drops of EO cannot be measured precisely, this can only be done when it scales to 1L plus.
If you were wanting to sample a more accurate strength of scent, we suggest purchasing our $500 customised sample option which is available for our Customised Product Premium Service and will enable you to receive 3x retail bottles of product for you to trial, this is made in a 1L batch to give you an exact formula.
Please be aware that the scent and texture may vary depending on orders and volume.
The IP of your Mini Pre-Blended or Premium Customised Products remains the property of Private Label Skin Care.
Although it is unlikely, we cannot guarantee that another brand won’t create the same product as you (that is, a product with the same base and combination of key ingredients and scents). This is not something we monitor at Private Label Skin Care, however extremely unlikely to occur.
We suggest that you purchase samples of your Mini Pre-Blended and Premium Customised products.
We do not offer refunds or exchanges if you are not happy with the product due to the unique nature of these products, so please make sure you sample each product you would like to add to your range.
Trying a sample is a low cost way of ensuring that you have created the right product for your brand.
We do not offer a refund for any of our Mini Pre-Blended or Premium Customsied products.
If your products are damaged in transit, we will replace them for you. We do not offer a credit or refund.
If you change your mind about your order/products, we will not offer are placement, refund or credit. Your products have been made to order, specifically for your brand. Once you have placed your order, it cannot be altered or cancelled.
The following things must be on each and every label.
Full Ingredient List
We have the full legal ingredient list in our label information document, this adheres to the NICNAS Standards.
"Store in a cool dry place. Caution For external use only. Avoid contact with eyes. If irritation occurs, discontinue use."
Directions for Use
These can be found on your chosen products information page in our Label Information catalogue.
You must list the size of the product on the label, this is ml for liquid and grams for powder.
Font size must be at least 4pt. 6pt or higher is best.
Please make sure the labels have the logo to the left side so the ingredient and directions are on the right. This allows you to apply your product label more accurately.
Your contact details should include your email and website. Legally you are required to have a physical address, however this is at your discretion.
Private Label Products
Samples: 1 to 3 days plus shipping time
10-500 units per product: 3 to 30 days plus shipping time
1000 units per product: 14 to 30 days plus shipping time
Salon Professional Products: 3 to 14 days plus shipping time
Bulk Products: 3 to 30 days plus shipping time
Samples: 1 to 3 days plus shipping time
Retail: 3 to 14 days plus shipping time
Bulk: 3 to 14 days plus shipping time.
Samples: 3 to 14 days plus shipping time
Retail: 14 to 30 days plus shipping
Bulk: 3 to 30 days plus shipping
Orders over 5,000 units please allow an additional 15 days (time starts once your packaging arrives).
Please allow an additional 2-14 days for shipping, we ship all our orders from the Gold Coast. We do not have an express option so always allow enough time for shipping. WA, NT and TAS can take up to 14 days to arrive, once it leaves our lab.
Don't hesitate to contact us via email if you have any questions about what you've read.
We are 100% Vegan, Cruelty Free, Australian Made and use a number of Certified Organic Ingredients. We are not however “certified” with The Vegan Society, Certified Organic, Cruelty Free or Australian Made.
Private Label Skin Care has our own Australian Made, Vegan, Organic and Cruelty Free logos which you can use when you become a client of ours. These are legally compliant. Please do not use any of the certified icons which can be found online, doing so is illegal.