We would love to answer any questions you may have about starting a skincare brand with PLSC.
The best way to contact us is via email:
info@privatelabelskincare.com.au or with the contact form below.
If you would prefer to chat, you can schedule a 10 minute phone consultation with us by clicking here.
PLEASE NOTE: Phone consultations are only available on Mondays. For a prompt response, please contact us via email, or private message us on Facebook or Instagram.
If you would like our Catalogue & Price List, please complete our Catalogue Request Form.
Our pricing includes the product, GST and the bottle. The pricing excludes label design, label printing and freight (shipping is free on all orders over $150 within Australia).
Private Label Products
Samples: 1 to 3 days plus shipping time
10-500 units per product: 3 to 30 days plus shipping time
1000 units per product: 14 to 30 days plus shipping time
Salon Professional Products: 3 to 14 days plus shipping time
Bulk Products: 3 to 30 days plus shipping time
Pre-Blended Products
Samples: 1 to 3 days plus shipping time
Retail: 3 to 14 days plus shipping time
Bulk: 3 to 14 days plus shipping time
Customised Products
Samples: 3 to 14 days plus shipping time
Retail: 14 to 30 days plus shipping time
Bulk: 3 to 30 days plus shipping time
Orders over 5,000 units please allow an additional 15 days (time starts once your packaging arrives)
Once an order has been placed it cannot be changed. Please double check that you have ordered the correct products, packaging, etc. BEFORE proceeding through the checkout.
We do not offer refunds due to change of mind. In some extenuating circumstances we may be able to support you, however a 5% fee will be incurred (covering transaction fees and administration costs). A 10% restocking fee will be incurred for AfterPay and ZipPay orders.
If products are faulty or damaged, we will replace your items as soon as we can. Please contact us as soon as possible (ideally within 48 hours of receiving the item) with a photograph of the fault.
We do not offer refunds on digital products.
All of our packaging is recyclable. The caps and fittings do need to be removed before recycling.
We have a number of packaging options that suit most tastes. If you had your heart set on specific packaging, then you can buy our private label products in bulk and repackage yourself.
Alternatively, you can supply your own packaging, if you choose our Product Customisation Premium Service, or purchase our Private Label Products in 500 units per item, and we will fill it for you!
We are strictly facial care only. We do not offer body products, hair care, make up or perfumes.
We have a 12-18 month shelf life on our products, depending on the type of product. They are made fresh to order and will have the full shelf life when they reach you.
